Terms & conditions
1. Services
Visilites provides garment alteration, hemming, over-locking and stitching services collected and returned at partner locations — offices, IT parks, societies and gated communities that have an active service agreement with us.
2. Eligibility
Bookings can only be placed for a location we currently serve. Access to a location's portal is provided by that location's management and may be withdrawn by them or by us.
3. Booking and slots
A booking reserves a drop-in window on a scheduled visit. Windows have limited capacity and are allocated in the order they are confirmed. If a visit is rescheduled we will notify you and offer the next available slot.
4. Pricing and payment
All prices are listed inclusive of the described work and exclusive of taxes, which are shown separately at checkout. Payment is collected in full at the time of booking through our payment gateway. We do not store your card or UPI details.
5. Garment handover
Garments must be handed over at the stated pickup point during your booked window. If a garment is not handed over, the booking may be cancelled and the amount refunded less any transaction charges.
6. Workmanship
Alterations are performed to the measurements and instructions you provide. Where a garment's fabric, construction or condition makes the requested work inadvisable, we will contact you before proceeding.
7. Turnaround
Finished garments are returned on the next scheduled visit to your location. Expected dates shown at booking are estimates and may shift if a visit is rescheduled.
8. Cancellations and refunds
You may cancel any time before the garment is collected. Refunds are made to the original payment method and typically reach you within 5–7 working days.
9. Rework
If the finished work does not match the instructions you gave, tell us within 7 days of delivery and we will rework it at no charge.
10. Liability
We take reasonable care of every garment in our possession. Our liability for loss or damage is limited to the value of the garment, and we may ask for proof of value. We are not liable for pre-existing damage, or for damage arising from undisclosed fabric treatments.
11. Your data
We collect your name, mobile number and order details to operate the service. Your mobile number is used for OTP sign-in and order updates. We do not sell your data.
12. Changes to these terms
We may update these terms. The version shown here at the time you place an order is the one that applies to it.
13. Contact us
For anything related to these terms, please get in touch with us.