Help & support

How booking, drop-in and delivery work.

Common questions

How do I place a booking?: Pick your office or society, choose the services you need, select a drop-in slot from the van's schedule, and pay online. You get a confirmation with your slot.
Where do I hand over the garment?: At the pickup point shown on your order — usually your building's lobby or reception. The team is there during your chosen window.
When do I get my garment back?: Finished garments come back on the next scheduled visit to your location. The expected date is shown on your order page.
Can I cancel a booking?: You can request a cancellation from the order page before the garment is collected. The team reviews the request and follows up with you about it.
Is there a minimum order value?: No. A single alteration is a valid booking.
My society isn't listed. What now?: Only locations that have been onboarded can be booked. Ask your facilities or RWA team to get in touch with us so visits can be scheduled.
What if I gave the wrong instructions?: Add or correct the details on the garment before it is collected, and tell the team at the pickup point. Once work has started, changes may not be possible.